The 21st Century Estate Agent

The 21st Century Estate Agent

Clients will choose the model/agent they prefer and choice is fantastic

Pygott and Crone was established in 1991 and now has 12 offices in Lincolnshire with further bases covering Nottingham and London. The Pygott and Crone brand has become synonymous with excellent customer service with the company winning numerous industry awards over recent years, including The Relocation Agent of the Year in 2017.

And while the industry has changed considerably since their beginning in 1991, Pygott and Crone has continued to adapt and develop ever improving customer experiences, winning Feefo’s Gold award for 2018. The firm employs more than 130 staff within the Estate Agency and professional services and are supported by more than 600 Relocation Agent Network offices around the UK.

Director Kevin Scrupps said: “We believe a customer wants speed of service with transparent structures and while everyone needs to embrace technology we still feel a local office and personal service through the whole process really helps the customer’s journey.

“As a company we invest heavily in technology, websites, property portals, social media and Google. Our 24/7 availability online, on the telephone and with Live chat allows us to engage with a client anytime of the day anywhere in the world.”

“Pygott and Crone has more than 30 years’ experience in the Lincolnshire property market and provide a very personal service, listening to our clients objectives and guiding them to a successful conclusion, our staff are all part of their local communities and very proud to represent their local clients when selling as well as providing excellent advice on people relocating to Lincolnshire.”

“Pygott and Crone recognise that clients want excellent service as standard, instant information, instant service and instant results as well as personal support and guidance.Mr Scrupps said: “I believe the agent of today has to offer all the mobile technological services but also provide great customer care and service.

“At Pygott and Crone we aim to find the balance consumers want including speed, efficiency, knowledge, support, advice and customer care. The estate agent of today needs to be a mixture of the original high street agent offering all the traditional services, combined with excellent efficiencies and technology reaching the widest client base and achieving the best results.

“We believe that you need potential buyers registered to discuss properties with, many client buy something totally different to what they first look for, this is often due to Professional Local Agents discussing how you can adapt a property, identify schools, services and much more.

“Viewings need to be qualified for client’s security and financial ability to buy needs to be understood.”

Mr Scrupps says the issue with many online-only agents is that they have no local office giving support, they charge a fee even if they don’t sell the property and charges are made if a client does not accept their solicitors and extras have to be paid.

Other issues often come after a sale is agreed and once a chain is created.

Pygott and Crone provide all their services from instruction to exchange and completion with no upfront costs to the client.

Mr Scrupps said: “We are very focused on maintaining buyer registration so that we can suggest properties to buyers and open up potential properties for consideration.“Clients will choose the model/agent they prefer and choice is fantastic – however potential sellers should understand that there are very different levels of service which can affect the net price achieved.“To obtain the best price instruct the best estate agent, enquire about their sales success, after-sales support and fully understand any contract you enter into.”

Kevin J Scrupps
Pygott & Crone

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