Reviews

Great help all the way from start to finish

Kept me well informed. Friendly and helpful staff.

We were very impressed with the professionalism of the agents particularly Alisha Hate and Jack Lawson during this long process. They were both extremely helpful and very patient and we would certainly recommend Pygott and Crone to anyone thinking of moving house.

Excellent service and professional staff!

Superb service. Kept updated by a fantastic team of people,…oh yeah, and property sold within hours.

Excellent due to the constant communication and quick response. The person handling the sale of our property, Alisha, was brilliant and i think if it was not for her tenacity then we would not have completed when we did.

You have been brilliant and very helpful thanks you very much

Under the current conditions regarding covid 19 and social distancing I think the staff did as well as could be expected. I would recommend them to friends an relatives.

Friendly, professional team would recommend them

Very helpful and professional also friendly service.Would certainly use again if the need arose.

I dealt with Fiona Hodgkiss and Matt Penszor they was both exceptionally helpful always phoned back and replied to emails efficiently they both have made the process very easy and run smoothly as we was first time buyers and got weekly updates from them would recommend them to family and friends intact have already recommend Matt to family

Thomas has been accessible and helpful throughout the process and kept us well informed.

Efficient and friendly service provided by all staff who we came into contact with. We were kept informed and updated on the sales process which was, for no fault of the agents, a rather lengthy and drawn out process. Follow up and feedback was excellent.

Would definitely use again. Noni Hammond is the nicest lady, nothing’s too much trouble for her. Fantastic service.

Great communication with all parties, facilitated a complicated purchase whilst acting with professionalism throughout process.

Very good valuation and sales service. The in house solicitors could be a bit quicker but you can’t have everything.

pygott and crone did a great job in marketing

Great service from start to finish. Felt supported all the way through my sale. Thanks to Laura, fiona and mark

Fiona Hodgkiss was very helpful sending properties that matched my requirements and arranged viewings quickly.

After deciding to buy a property, Laura Stringer kept me informed regularly and helped in chasing replies from solicitors.

Smart team. In my dealings with them, they appeared dedicated and loyal to their customers. Showed a lot of understanding in buying a house in these trying times. Always looking to be efficient and effective to the buy and sell sides.

Never had to explain too much as they were armed with facts and clued up.

Absolutely amazing service. From start to finish Laura Stringer and her team were fantastic. She went over and above to help us

Have used Pygott and Crone for selling our property. They were brilliant and communicated so well during each stage. They have their own recommended conveyensers, who were also excellent and handled every aspect of the sale. In fact, they were so helpful that we used them for the purchase of our property too. Can not recommend them highly enough. They may not be as cheap as some other ‘online’ estate agents but certainly value for money.

Highly recommended.

KEPT ME UP TO DATE WITH ALL THE DETAILS OF THE SLE OF THE PROPERTY.

Brilliant service all the way through the sale keeping me up to date. Would definitely recommend to any one wanting to sell there property.big thanks to joe!

Absolutely effortless, the team couldn’t be more helpful, kept me well up to date, were always quick coming back to you – you can tell they pride themselves on their high level of customer service! I’d definitely sell via them again, and would 100% recommend!

Kept us informed as to what was happening! Regular emails to inform us

Friendly but thorough and very professional. From first viewing to offer being accepted, all staff were helpful and courteous, making the process a very positive experience.

Excellent and very professional estate agents , staff very friendly , nothing is too much trouble. Top marks for them always keeping us up to date on everything. Well done Pygott &Crone

Every single member of staff was so helpful. Nothing was ever too much trouble. Great team.

An extra special thanks to Fiona Hodgkiss who kept me updated through the sale of my property. On the back of the service I received from Fiona I would highly recommend your Company.

Our experience with Noni Hammond of Pygott and Crone has been amazing. Fantastic service.

Pygott and Crone have been incredible! In particular Noni has been outstanding with helping the process move along. Nothing has been too much for them and I couldn’t recommend their services enough!

Service with a smile bearing in mind I gave them a hard time. Moving is a stressful business!

Calls were answered promptly and I was usually able to speak to the person I needed to without to much of a problem . Staff were helpful and friendly and normally sorted any grief I had.

We were kept updated on the sale, especially when we were allocated a dedicated member of staff (Tracey).

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We were guided through the whole process by helpful staff, who answered all queries quickly and promptly. This made the whole process easy and stress free, would highly reccomend using Pygott and Crone.

Always on hand to advise and to recommend. Found them to be efficient and helpful with a professional but friendly manner.

Thank you.

Staff all very friendly and couldn’t do enough for us. Special thanks to Laura who kept us up to date throughout and Fiona for helping us. Everytime I have called up, the staff where really friendly and helpful. Definitely recommend.

Superb job. Sold my house in no time at all and sorted all viewings. Easy work all round. Only complaint is the solicitors they recommend. Be as quick to train in Conveyancing then do it yourself as use them.

We’ve had a stressful time but the wonderful staff at Pygott & Crone Spalding have been amazing. They’ve been there whenever we needed them & have basically got us through everything. Our very special thanks go to Tracy for her patience & support we’re so grateful.
Would recommend Pygott & Crone without hesitation.

Fantastic service from the team at Pygott and Crones in unprecedented times.
It might have taken a long time but we got there in the end!
From our first meeting with Frazer we knew we had chosen the right estate agents. Brilliant marketing and photos, made our home look it’s best!
Thank you to Laura putting up with us ringing all the the time and a massive thank you to Fiona, I don’t think we would have made it if it had not been for you!
Thank you from the Carter’s!

Did everything I needed of them

Great service. Their agents went above and beyond after our solicitors dragged their heels to get us moved in the time frame we needed.

Always answered queries , always happy to help

Excellent , Friendly , helpful staff who are all very professional, Thanks to Sam, Nicola,Tracy and all your team.

The team at lincoln were very professional, and in this curious time very accommodating and helpful.

Kept us informed about what was going on, sent news letters with information about lots of things with the housing market.

I have found the Pygott and Crone service to efficient and professional and All the staff I have dealt with have been very polite especially good service from Mathew I would defiantly recommend there service

Excellent service went the extra mile. Excellent communication throughout. Realistic valuation sold within 5 days

Noni gave us wonderful customer service

The service was helpful ., informative and friendly. You supervised the viewings . I did not need to get involved. After each viewing I received a feedback on how the viewing went. You also helped with passing any paperwork and information to the solicitor which made it easier for me.

Brilliant till you constantly tried to ring to find out how progress was going from buyer, buyer should have spoke to his solicitor and not you to hassle me, he was the one changing dates

As moving can be stressful.
Pygott & Crone Estate Agent’s service were very friendly and helpful.
They tried hard to answer my questions and deal with any Enquiries I had.

Very professional in obtaining best deal

Excellent advice, always easy to contact and really went out of their way to ensure there was plenty of communication throughout the sale. Best estate agent we have had and would definitely recommend.

The communication from Jo has been outstanding

Everything overall good advice and customer care. Keeping us updated throughout promptly

Very happy
Caroline and team was very helpful

Very good service.

An excellent service from the start. Really impressed with the level of communication we received. The photos really sold our property. The staff are just so lovely and it really does make the experience much better. Thank you!

The team have been very helpful when questions need answering, it’s a difficult time what with covid and taken longer than usual to complete, but it’s all done now.

We were kept informed at every stage and especially Alicia from the Lincoln Silver Street branch who worked tirelessly to achieve the final exchange of contracts.

professional and helpful; responsive to client’s inquiries and requests

Excellent service

My first introduction to your staff showed that he had done his homework. The comparison of similar house types in my area showed that my house was overpriced with the former agents.
I was impressed with the brochure and photos.
Once my property was in your hands the staff couldn’t have treated me better. I felt they knew me and were interested.

Laura was excellent, very professional and helped us get the house we wanted very quickly! Helped us when we had a few mishaps but we go there in the end. Thank you very much!!

All the staff at Pygott & Crone were actively engaged throughout the whole process of selling my home. They priced it right, marketed it professionally with high quality photos, and sourced lots of potential buyers. Once a purchaser had been found, P&C supported me through the whole process, negotiating with solicitors and other parties involved in the chain. From initial enquiry, through to exchange of contracts took three and a half months. Highly recommended.

They were amazing they went above and beyond what was expected especially Jo and Laura Emily was also helpful at the beginning of our purchase
Without Jo or Laura we may have lost our purchase

Selling our house during a national lockdown was always going to be stressful, however, the team at Grantham’s Pygott and Crone made it as easy as possible.

They helped negotiate us the best price possible and ensured that we were getting the best buyer for our home.

Thomas was constantly available to ease my anxieties and worries, even let me vent about the frustrations of lockdown house moving. He is a real credit to the team.

Thank you Pygott and Crone 🙂

Overall I was pleased with the service I had. The time it took to complete was disappointing but not really the fault of Pygott & Crone. I will be looking to buy again in the near future.

Excellent service, would recommend to other people. 😃

Good service. Proactive reliable and fast. In a short time work has been completed.

Everyone at Pygott and Crone have given us excellent service and supported us through the sale of our property.

Brilliant. Would definitely recommend this estate agents. From start to finish everything was followed up. I never had to chase them. They worked hard to get the best sale and followed it through to the end.

They were efficent and helpful

Great service from start to finish. Great quality listing achieving a quick sale and Noni who handled the transaction throughout for us was superb keeping us up to date with everything that was happening.

A special mention to Laura. When I was struggling with updates from my solicitor, she was very helpful and communicated with me well.

👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

Very good, very helpful

Emily and Lewis were absolutely fantastic, plus everyone else behind the scenes including the photographer. Our house sold quickly and they kept us updated and answered all our questions no matter how silly! Would definitely recommend. Thank you!

A good service in very difficult times; Covid-19 generated its own unique problems combined with standard delays and queries that were overcome by the Agent.

Fabulous customer service, particularly from the post sales team and the mortgage bureau staff.

I found Jo to be extremely helpful throughout the whole process, he always listened and responded with a positive action. Moving can be stressful at the best of times but Jo has a calming nature which is very reassuring, by providing an answer quickly it takes the stress out of having to worry about things. Let’s hope we get the keys to our new home nice and early and this will then become a perfect purchase.

Pygott and Crone were excellent. Alisha was very helpful, went above and beyond to get us information when both solicitors seemingly didn’t want to complete the purchase of our new home. Thank you

Tracy, Charlene and all of the team at Spalding and Holbeach were absolutely fantastic with regards to my house purchase.
It wasn’t a straightforward purchase as the beneficiaries were multiple charities but they kept me informed through each step of process and couldn’t have been more helpful. !
I would recommend buying or selling through them without hesitation.

Excellent service throughout. The negotiator got us the best price for our property which was excellent. Then another lady called Tracy Earth was extremely supportive during a stressful time trying to get exchanged due to solicitors. Definitely the right estate agents particularly if you have land etc.

Pygott & Crone, Grantham, were involved in the sale of our old home and the purchase of our new one. The energy, dedication and professionalism exhibited by the team, Luke Donaghy and Tom Osbourne specifically, was incredible.

I highly recommend Pygott & Crone as it’s clear that the very high standards delivered by our two main contacts are core to the entire team.

At first I was a little annoyed that I couldn’t book a viewing by telephone and had to do it all by a tracker online but once I had mastered that the service was brilliant especially from the two gentlemen in the Lincoln office

Very efficient service.

Pygott helped me throughout my purchasing journey. All staff were on hand to make it as smooth as possible and even though it was a long process they were always there to answer any questions I had

Great company and good people. Always a pleasure to do business with. I like that they’re always reachable and you always get to speak to a human person and they are all genuinely care and are passionate about the job. Even the continuation of speaking to different team members is pretty spot on as well.

Brilliant service from start to end. My sale took a while and there were delays such as Covid and broken chains but the team kept me in the loop at all times and were very positive. A special thank you to Tracy who kept me sane over the months, so understanding, so nice and went out of her way to help not only me buy also the buyer. I would highly recommend Pygott & Crone. They are no nonsense and get things done. Thank you!

Fantastic service from Lewis and Emily at the Boston Office. 11 weeks from start to finish, job done. Thank you all

They gave me excellent advise on valuing the property and kept me updated through the process.

Tracy and her team have been very helpful, keeping me updated every step of the way and very informative 😊

We could not have asked for a better service, they were all very helpful.We would recommend PYGOTTS

Very good accept for covid19

Quality service easy to work with

very professional and on the ball. staff had a welcoming attitude and kept me in touch with events as they unfoiolded

Yes without hesitation service is faultless they always get things done staff always very sharp and nothing phases them

Very thorough and helpful throughout. Friendly manner

Professional, helpful and will always spend time to go through all my silly questions. Thank you for your support during the sale of my house.

Whenever I needed to contact Pygott I received a fast response that covered the questions I had. Good communication is very important.
Whilst my contact changed during the long period covering our move which extended greatly due to COVID there was never any gap in communication

efficient friendly and respectful

Was there and kept me informed every step of the way

Professional and personal service

Extremely pleased with the service provided, we received regular updates on the sale progress and guidence too. Thank you all.

Superb service, great team, excellent value for money. Whether letting, selling or buying these are the ‘A Team’ far above the test

We are very satisfied with this company and would certainly use them again and recommend them heartily to any one who asked. All the staff were excellent and very helpful. Our move was not without its problems! However the staff at Spalding office made us feel prioritised, although we know that this was a very busy time for them.

Friendly and efficient service and staff.

Friendly, polite and helpful staff

Communication was excellent throughout the whole process. Thank you

The service provided by Pygott & Crone was Excellent, we were purchasing our property from the branch in Sleaford. We would like to especially commend Emily, Caroline and Adam for their professionalism and dedication to providing an outstanding transaction, if in the future we were to sell our home then this is the company we would certainly go to. Thank you for everything we are very grateful

The service I received from multiple staff members was consistently quick and efficient.

A very turbulent time to sell a house, however the team at Pygot and Crone were phenomenal. They were on the ball over the whole sale process and at times were achieving more than my solicitors. A very special thanks to Coral Bennett the Sales progress.

Excellent service as ever with great local knowledge and pushing a sale through but their recommended solicitors are appalling and should not be associated with them as devalue their excellent work.

Friendly, professional and very efficient service.

Very good service. Caroline, Emma & Jamie were great, esp Caroline she was a star who went over and above to make our move less stressful. Very professional & efficient. Thank you

They gave us the right sellable valuation in order to put our house on the market and achieve the best price.

Excellent service, after being let down by my first buyer after months of work done especially thru COVID , they got me a new buyer within a week , which went thru after only 8 weeks , thank you Pygott and crone

Very helpful and provided updates throughout the process of purchasing a house.

Very pleased with Pygott & Crone’s service. Very professional and kept us informed throughout.

We sold and purchased through Pygott & Crone during a very challenging time due to the lockdown. We had considerable help throughout from the sales progression team led by Noni Hammond who worked tirelessly to keep things going to completion.

Fantastic service from start to finish, the guys at the Sleaford office have kept us up to date throughout this horrible period and ensured our sale went through without any complications.

The start of the process was very good and given Covid 19 they endeavoured to do everything they could in order to get the property on the market. Once the lockdown was lifted the property sold immediately to the first viewer. The service from that point declined and after approximately five weeks I made contact to find out why there had been little further progress. Whilst I appreciate that some staff were furloughed during this period a simple update was all that I required to keep me up to date with progression to completion. The web site was not kept up to date either so unless I made contact with the office I had no idea as to where things were in the process. The conveyancer who was recommended by Pygott and Crone also failed at times to keep me posted with progression and as a result what should have been a quick process on a property that was vacant possession and sold to a first time buyer lingered on for 14 weeks, which was extremely frustrating for both myself and the buyer. I would suggest that a weekly update would be a significant improvement to the service provided from both Pygott and Crone and Stonebow Law.

I work in the financial services industry and know how intense and stressful my job is but Pygott & Crone handled my sale so well, especially when things did get intense and stressful. Specifically Guy Moore who was the ultimate professional and so professionally dealt with a very complicated and taxing sale. Thank you guys

Start to finish they were really professional and communicative throughout and secured the best realistic price for my property. Very pleased overall with their service! 👍🏻

Happy considering the restrictions caused by Covid19.

Very helpful all the way throughout sale in difficult times

Good service received throughout.

They sold the bungalow! I do feel however that it was suggested we reduce the price on e or twice too often. They offered a professional service and I would probably use their services
again.

They were very good at targeting potential buyers. The property was marketed very effectively. The first two viewers through the door were genuine & made offers & we sold to one of these lovely people.

I cannot recommend Frazer and his team high enough. We were selling the house from Australia so had a time difference to deal with. He always messaged right back. He managed to sell our house during a very difficult time for everybody because of the covid lockdown. Very impressive service.

Pygott and. Crone were very good. They were always polite, friendly and helped where possible. Emily, Lewis, Davis were very helpful and of course Coral who no longer works there. Very happy with the service

I have had a good experience during a protracted house purchase losing a buyer then lockdown came the progress was followed well by the staff member involved right up completion which dragged on a bit owing to slow bank involvement otherwise excellent

Absolutely superb, very friendly, courteous, professional and cheerful staff. Each time I phoned or emailed the branch in Spalding I received their support from beginning to end. Nothing was too much trouble for them, in fact I have never experienced an estate agent quite like Pygott Crone before in all the years I have been buying property! My questions were dealt with without delay and each member of staff was polite on the telephone and got me the help I required. They kept me up to date with the whole process of purchasing my new home. A great team of people who I cannot thank, who were all involved enough, in ensuring things went smoothly. It is a very stressful time buying and selling a home and I felt that this estate agent took a lot of that pressure away with the way they handled any issues that arose. I am very much appreciative of the staff in Spalding and I will certainly recommend them to anyone who is thinking of an estate agent in the future, as they would not find better! Fantastic service all round 😇🙏🥰

A helpful staff who can always provide assistance as I am along distan e from Lincoln.

Friendly polite and very helpful would recommend to any one looking to buy a house

We were selling our house in difficult times with the virus and lockdowns. We were all held up for weeks, but when things freed up we were well supported and guided right through to a completion. A streessful time, but made more bearable by the great service we had.

After the disarray with your competitor, Newton Fellowell, we removed our property to yourselves. after one disaster after another. The team at their office had no idea about sales. As a past financial advisor I had to tell them what to do but alas they lost a buyer with cash and the other who wasted so much time, in the end, he could not get the mortgage. They should have done their homework in the first place 10 weeks wasted.

Luke was very assertive and we felt he had the energy and expertise with him seeing all the viewings were your competitors left it to some person who had no idea on sales technics. I must say although it was lockdown with the coronavirus Luke was a shining star keeping us up to date, then when we were out of lockdown within a few days we had a sale. I have to give Luke 10 out of 10 for this. I owe him a bottle.

Great service you always got back quickly by email or telephone I would definitely recommended to anyone selling or buying a house.

Very friendly and efficient service we would definitely recommend you . The sale would have gone through very quickly if it hadn’t been for lockdown.

Very helpful for my particular needs throughout. There is just one thing I now notice, that is Emma Shaw has included Mr.Bromfield in her email, there is no Mr.Bromfield and there hasn’t
been for quite a few years. I am quite surprised re: this error.

in these difficult times they stayed in touch and sold the property, what more could I want.

From valuation through to arranging viewings & feedback I felt totally confident that my property was in safe hands and that a buyer would eventually be found. Contact was always maintained, ensuring I was happy with the service I was receiving, nothing was ever too much trouble and would have no hesitation of using their services again.

Noni answered all my questions and gave me some great suggestions. everyone on the team was professional, friendly and helpful. i would 100% recommend.

We couldn’t fault our estate agents. They were very quick and effective at getting our house on the market, including Rightmove.
Our personal sales progressor was excellent. She responded to our queries promptly and helped us work out exactly what was going on as the very long sales process continued.

Great service, helpful and friendly staff. Would definitely use them again!! Many thanks guys!!!

Easy to use, fast service, great to communicate from start to finish. Would highly recommend

We were re-locating overseas so we were keen for the sale of our house to be completed as soon as possible. Pyggot & Crone delivered this service for us. Staff were very friendly and professional from the inital meeting right through to exchange of contracts. Marketing of our property was excellent and no doubt played a role in the amount of interest we had. None of the hosue viewings felt like a waste of time. It was clear that Pyggott & Crone were completing the neccesary assessments of any interested parties prior to booking any house viewings. Feedback was sought and provided on all house viewings in a short timeframe. We could monitor interest in the property (in our own time) online too. They were very transparent and provided experience/expertise in all discussions, which was much appreciated when we were considering offers.

Very helpful in difficult times. Smooth operation throughout

Always in contact, so helpful and friendly and there to answer any query

I was pleased at help we where given from your team always pleasant and willing to go that extra mile to make this process as stress free as possible

Excellent service from start to finish.Charlene and Nicky a credit to your company.

Would recommend. Very professional service.

Passed my house details to there clients on their mailing list who wanted houses in that area.

I found the service very good. I think the Covid-19 situation made it difficult to have a smooth relationship due to the lockdown restrictions – overall I am happy to recommend Pygott & Crone to anyone wanting my advice.

Would reccomend, liked the property tracker tool, Stonebow solicitors very efficient

Efficient, friendly, professional and ultimately effective

This has been a very long, drawn out purchase particularly with the coronavirus lockdown but Coral Bennett has been fantastic. She has chased back through the chain where others at the lower end of the chain have not been efficient and she kept us informed all the way. Can’t praise her or thank her enough.

Presentation of property, dealt with problems well .

Professional service from the outset. High quality marketing ensuring that my target market was reached. Utilised the majority of digital platforms. Multiple viewings scheduled within days of the property going on the market and a sale was agreed within 3 weeks. Couldn’t ask for more.

“We can do it.”

John Pygott sold us our first home when we were young 20 year-olds.
54 years later his firm sold us our last home.

Our first purchase was a ‘new build’ – not a problem, except we were 3,000 miles away.
This pre-internet transaction was professionally completed by John’s friendly staff who met every challenge head-on and overcame them all.

54 years later, Noni Hammond from Pygott & Crone has sold us our last home.
Again, not a problem – except for Covid 19 and a maximum time limit of 2 weeks from
offer to completion!

Many people said it could not be done but despite the many difficulties presented by the “lockdown” (reduced staff, working from home, etc.) Noni did it!

This was not an everyday, commonplace purchase, the whole market sector was in turmoil but with their ‘can do’ ethos Pygott and Crone delivered.

Our thanks go to Noni and all the staff of Pygott and Crone, who made the impossible happen.

June & Jim Harper

I was very pleased you kept finding potential buyers,until i got the buyer.Also i am pleased you have continued to work through these difficult times. I would always recommend your company to an buyers and sellers.

I couldn’t recommend Pygott and Crone enough .
I was looked after well by Steve (Lincoln) for sales and then Craig post sale and during lockdown , they both were 100% professional and dealt with everything in a timely manner .
Craig could not have been more helpful and supportive ( hykeham branch ) through the lockdown to have allowed the sale to complete . Many thanks

The service was first rate from start to finish . The whole process from accepting a near asking price offer to completion took only 7 weeks mainly due to Pygott and Crones on going liaison between ourselves, our solicitor, the buyer and the buyers solicitor. We will certainly use Pygott and Crone in the future and have no hesitation in recommending them to others

Noni Hammond did a fantastic job in managing to co-ordinate a completion in 2 weeks from point of acceptance of offer…..shows what can be done with all parties working together.

Very much satisfied..

Kept me updated and they were on the ball all the time

They were very consistent, always in contact. Helpful along every step of the way. I would recommend them to friends and family.

As a buyer I thought they were excellent. I’m based in New Zealand and once the initial agent had grasped the concept of a spherical planet and timezones he was really helpful. I never felt pressured, although I think he did a good job for the vendor in getting them a good price compared with what i was originally thinking. In other words I really felt it was a proper negotiation.
Noni took over from that point and she was a whirlwind of action helping us follow up on the survey, liaising with tradesmen and working with my Lincoln based family. I think people often forget what estate agents are for, as it’s not just about agreeing the price! Noni brought all her experience and determination to get the job done. Thank you, Noni!

very good. Laura has been very helpful, understanding

Nice quick sale. Very helpful service

Myself and my husband cannot praise the team at Pygott & Crone enough. They were extremely friendly and helpful, and we both felt above all they were genuine. We would highly recommend them, many thanks for making what potentially can be a stressful time a much easier one.

They kept me updated on all the activity concerning the property and were always available to discuss anything

Danielle at the Lincoln office has been fantastic from the start of our house search, through to exchange of contracts. If I’ve had any questions she’s always been quick to reply. Thanks very much for a stress free home purchase!

All through the selling of our property they were there when we had questions to ask, a real big thank you to Coral for listening to my worries when I had some.

The staff were informative and friendly at all times. I felt at ease knowing they doing their best to get potential buyers interested in the property.This was the second time i have sold a property via Pygott and Crone so i knew what to expect.

Very helpful through the buying process

Valuation very good, regular contact re negotiations at all times.