Reviews

Very easy to speak to from moment booked viewing to offer and completion.

The level of customer service from P&C was very poor. Inconsistent information given from every level – from Senior Manager through to Negotiator – made for a very stressful experience. Given that they pride themselves on being the self-titled No1 estate agent in the county, we were left very disappointed from the outset. Six weeks after a Senior Manger assured us she would deal with our complaint within 48hours, we are still waiting to hear from her. Avoid if possible.

If your system allowed zero stars that is what it would have been. They are reactive not proactive (which I was promised!) they lied and provided false information whilst not following through to ensure all was in order. The manager, on receiving my complaint, was egotistical and obnoxious. I will NEVER use their services again!!!

Fiona who works In Cleethorpes is a star nothing was to much trouble, she listened to me stress and cry when it all got to much, by the time I’d finished taking to her on the phone I was laughing again.
She’s a superstar and deserves every penny she’s paid 🌸

Very good service, kept very well informed through out the process. Didn’t use as my estate agent but through property we bought and was very pleased with them.

Good service,especially from Nonee

Very efficient. To the speed and quality of the for sale sign / sold sign, incl speed of sign removal.
All staff who handled our case were very professional and friendly. We were kept up to date throughout.

Managed to get the sale done, feel I was over charged really, given they didn’t even show anyone round my house (I felt I did all the donkey work showing people round etc). But, they do make sure your property is well marketed in the area.

Sue and Jonny were both really helpful

One main issue was they didn’t really tell me I’d have to Pay VAT when quoting.

Probably wouldn’t use again just because they are bit expensive but they are probably the best we have in Lincoln.

They couldn’t do enough for us , from small things like getting our toddler a drink when we popped into their office to making calls/emails for things that we didn’t understand , even with our purchase

Truly Brilliant service, sold after only one viewing and was kept fully up to date by David in the Grimsby office. Would recommend to anyone.

Follow up all calls, be consistent, be open about communication between all parties

Definitely would recommend. Outstanding service.

Went above and beyond in their service

Tracy has been fantastic sorting out the issues as they occurred and smoothing out the bumpy road which there were many bumps. She was always willing to help friendly and asset to this company.

Great service. Very nice people to deal with. Recomended.

Great service kept us up to date with everything,friendly staff and I would definitely recommend them

Kept us well informed ,easily contactable when required and proactive.

I have moved several times before BUT this move was agony ,, so stressful !!! the conveyancing down the chain was a nightmare ,, but the experience was eased thanks to the intervention of Tracy from the Spalding office , so understanding , so positive, so resourceful ,, many thanks for your help.

Excellent service, purchaser found quickly and we were kept up to date throughout. Staff were friendly and efficient. Would definitely recommend Pygott & Crone and wouldn’t hesitate to use them again.

Excellent service provided, will not hesitate to use again in the future. Emily at the Boston office gave exemplary service and ensured everyone was kept informed at all stages which in turn pushed the sale through when at times it looked very doubtful. Well done Emily keep up the good work!

the staff were very friendly and extremely competent . I don’t live in this area but would recommend anyone to use them with confidence

Emily and Caroline are very professional – excellent.

From start to finish, every member of the Pygott & Crone team were very professional and friendly and nothing was too much trouble.

We had so many people viewing our property and within one week we had a sale agreed. We then used their conveyancing services for both sale and purchase and this made life so much easier. They kept us informed of progress all along the way.

We thoroughly recommend using the services of Pygott & Crone.

Yes and I have on a couple of occasions

Excellent service. Coral has been extremely helpful and has made it as least stressful as possible. A huge thank you and I’m looking forward to moving in to our new property in two weeks time

Several different people dealt with the day to day dealings which I found a little unnerving. I would have preferred one person to have been my “go to” representative. There was not always someone available to show prospective buyers around my property at short notice, as I work too, this was annoying especially at weekends. As an older seller I did find the carefree attitude of some of the staff a little offputting.

Knowledgeable, professional and proactive.

Excellent, David went to do viewing on his day off. We always use you, everyone is always friendly and helpful

Excellent marketing continued contact keeping me updated on all viewings. Always very friendly and helpful.

Initial marketing very good. Excellent photos. Good staff in dealing with the offer and all negotiations. A little expensive despite being given a special price. Did have to phone them a lot to get up to date info on the state of the sale. How proactive would they have been had we not been so active ourselves? Link with conveyancing team made things easier.

Always kept us informed. Always helpful. Jack lawson who dealt with us was excellent and always in touch.

Estate agents was helpful and friendly all the time from the beginning to the end

Jessica Wood from North Hykeham branch, provided a professional, proactive and friendly service. Everything with the buying of the property has gone smoothly.

Everyone at Pygott & Crone have been exceptional at every stage of our house sale. Couldn’t be happier with them, and everything went as planned from the beginning.

We received an offer in 24 hours but thanks to an incompetent P&G employee and her interference we lost nearly £6,000 and very nearly the whole deal. We have spoken to other members of our chain all of whom have similar complaints. Being told different stories as to progress, denial of conversations, failure to return phone calls. Nothing happened on our sale for two months thanks to poor and inaccurate advice. Even telling our buyer that I was in tears on the phone. Lies. Obviosly they’ve sent their bill without a problem.

We would not recommend this agent.

Tracey who mainly dealt with our move honestly couldn’t have done more for us on quite a challenging purchase. She was always so happy to help and made the journey so much better. Anyone we spoke to would help us in anyway they could! Absolutely brilliant! Couldn’t rate them higher!!

A whole team effort

Very helpful at times professional throughout the process of selling and buying

I was disappointed with the following:
a) i carried out most of the viewings myself – despite requesting accompanied viewings
b) some of the viewing requests were at very short notice
c) the fees are high , particularly when I found out that a friend had got a £2000 reduction on her fees
d) i was unhappy with the service provided by the recommended conveyancing solicitor
e) on the whole, while all staff spoken with were very polite , i felt that the preference always veered towards buyers needs rather than me as the seller.
f) one named point of contact would have worked much better

They we very helpful and polite with the process of buying my property

The property was well presented by Pygott and Crone and sold quickly.

Coral who works in the boston branch worked very hard to sort out any problems, we can not thank her enough, we would recomend Pygott & Crone to any one

Pygott & Crone Estate Agents were amazing in the assistance which was offered to me when buying my home.

They made the process easy and did not pressure me, Coral was great in answering questions and coming back to me very promptly.

Luke and Caroline were supportive and made the process easy and helpful.
I thought when I went to Lincs – it was going to be a lonely experience, but Pygott & Crone Estate Agents did not make me feel that way at all – and with their support and kindest made me want to move to Boston even more.

Thanks

Good, professional

From the gentleman who brought my buyers round he got me more money than I would have settled for, Coral who dealt with me after that always helpful and friendly

Good communication throughout the purchase.

From giving us a valuation, sending a photographer who was excellent
and then marketing the property they were very efficient and would certainly
recommend them.

Tried an online agent with no success
Swapped and had 2 viewings and 2 offers in a week
Result

Coral Moran, from the Boston office, is a credit to the company. She dealt with a very stressful situation with professionalism, determination and humour.

Sales progression team did very well

Excellent service. Communication was open and we were kept up to date with proceedings each step of the way.

A great experience, nothing was ever too much trouble. Lewis Brooks in particular went above and beyond what was expected to help facilitate the move. Thank you to Lewis and the Boston team for all their assistance through the whole process.

Excellent service from a very professional team who are very customer focussed and a pleasure to do business with.

Satisfactory service ,polite and efficient

The effort put into finding a buyer for our late mother’s property was exceptional. A buyer was found in days. Communication was also brilliant. Thank you.

Very friendly & helpful staff who are always willing to answer questions no matter how trivial, especially for someone going through a probate sale. Would definitely use again if they were in my current location.

They were always on the ball and kept us well informed

Tracey was very good at keeping me informed has it was a long process.

They was extremely helpful polite professional and informative. We had problems with my sellers solicitors but Pyggot and Crone worked above and beyond for me to try and make things as smooth running as possible

Very good communication.

An excellent service from the valuation to the completion of sale. You are kept informed with updates every step of the way. Everyone involved is professional, friendly and nothing is too much trouble. I would reccomend Pygott’s to anyone selling a property.

Communicated well.

The process was fast once we’d signed to sell and when we phoned for updates they were helpful and if they could not answer a question right away they would get back in touch quite quickly. The only reason I didn’t give them 5 stars was due to their dashboard not keeping up with the process at times.

Really helpful with arranging many viewings. Good website when logging in to keep track of viewers feedback and sale progression.

Service was always welcoming and friendly . Our names were remembered and we felt the staff knew how important moving is to us .

We dealt mainly with the Spalding branch during the sale of our property and cannot speak highly enough of everyone there. Having never moved in our lives it was all very daunting but we needn’t have worried . A Massive thank you to you all!

Excellent service always helpful right through to sale of house and very efficient. Would highly recommend them.

A professional & efficient service.

Highly recommended. Pygott & Crone were a step above the others at the outset and maintained that high standard from start to finish. Would use again.

Excellent standard of Service, as you would expect.

Jack our agent & Natasha our broker were fabulous. We are first time buyers and ended up in a very unusual buying situation with the seller which was very complex and stressful. The entire process took 3 days short of 6 months! Jack & Natasha we’re reassuring, approachable, very helpful and had great communication at all times with explaining situations and keeping us up to date. I would highly recommend using their services! Thank you so much for all your hard work. R & G

Thought they were very efficient and kept us informed with everything they did

Very efficient seeking service.

Good communication.

Friendly and efficient. We liked the way we were mostly able to deal with the same agent each time we made contact.

yOU WERE VERY HELPFUL AND ALWAYS GAVE ME CONFIDENCE

all staff wee excellent at there jobs. nothing was to much trouble.very friendly and up for a laugh.

Ok service didn’t seam to do a lot for what they charge we paid for photos that we didn’t need and we didn’t get to look at the photos before they put them on the web page not a lot of communication

You kept us informed really help full and would recommend you

Fantastic customer service kept me informed I wish my own estate agents were half as good friendly knowledgeable people working there thank you

The staff were very friendly and explained everything that was going on to us keeping us well informed through out the sale of our house .The marketing and photos of our house were first rate too making our house stand out amongst the others on offer plus the valuation was spot on as we achieved full asking price .Cant thank them enough for all their work and would’nt hesitate to use them again .

Sold in 24 hours at asking price, before it was even online! I couldn’t have hoped for anything more!

Thank you to Caroline, John, Emily and Ian at Pygott and Crone Sleaford for supporting me through the sale of my property.

I would always recommend Pygott and Crone if you are looking for a 5 star service; from the fair valuation, professional photography, to the chasing, bargaining and effort to get you the price you want.

Thank you guys ***

Pygott and crone team was very professional in dealing with the sale of my home. Tom and Fiona where absolute stars in getting people interested in my property, and for bending over backwards to suit our times to view potential purchases. Thank you all so much for all your help

Excellent service would recommend to anyone

Great service

Good support throughout – the only minor criticism I have is that sometimes there are too many unnecessary calls.

Great communication
Fast and efficient service as a buyer

We thought that Jack in your office in Lincoln was very very helpful throughout finding a property, Sue has also kept us informed, very good staff.

Tracey as always is a wonderful sales progressor who keeps you up to date. This is our second experience using Pygott and Crone and would highly recommend them

Pygott & Crone Spalding provided us with excellent service during the process of selling our home. They were always willing to listen and help us out with any problems we were experiencing, and never gave us the impression that we were wasting their valuable time. Their service was friendly, helpful and telephone calls were always returned keeping us up to date with progress at all times.

Selling your property is a very stressful business at any time of your life but even more so when you are getting on in years as we are, but the Spalding team provided us with the reassurance which was much needed and we are now happily living in our new home.

We would certainly recommend the Pygott & Crone Spalding team to anyone about to embark on Selling or Buying a property.

Good polite service,kept up to date with sale info.Every one we spoke to were very helpful.No complaints whatsoever,very good thankyou.

Excellent service from start to finish, from finding and negotiating our new home to the fast sale of my property. I would highly reccomend them. They may not be the cheepest but you get a comprehensive and quality service throughout your sale and or purchase.
Many thanks to Tom and Guy.

From start to finish Pygott & Crone were fantastic. They kept me up to date with everything, were friendly and helpful and a pleasure to deal with

Would recommend. Very helpful, professional, and friendly service. Queries answered promptly

We are very pleased with all the staff at Pygott and Crone. Always helpful when we phoned and if we went into the shop. Also thank you to the staff who showed people around our property when we were working and with assisted viewings.

Ben’s commitment to customer service saved this from being a 4. He deserved a 10/5 for his personal involvement in selling my home and finding an appropriate home for me to buy.

The communication and friendly professional service from Tracy was excellent and although the buying process had many’ ups and downs’ Tracy kept me updated on matters on a frequent basis

Everything.Would recommend and use again.

I would certainly recommend them. Suzanne did everything she could to make me feel that all the transactions were going ok. After the loss of my first sale she was so kind and help me through it.

Whilst we were kept informed of the sales progress, this was only after we’d chased them, whereas we were told we’d get weekly updates.

Very helpful staff and I would highly recommend there services

Very efficient and professional service from valuation to completion. Charlene, Tracy and all the team are always very friendly and helpful. Would highly recommend.

Excellent service. We were regularly updated on the progress of our purchase and any inquiries we had were promptly dealt with.

The agents have been very personable and thoughtful. In particular a lady named Fiona, she understood our family dynamics and what we were looking for. Fiona kept in touch throughout and made us confident of the proceedings. Thankyou
The Howells family

Everything was easy and took any stress away that we had, always kept informed and up to date and everyone involved were friendly and always willing to help.

I highly recommend the best team with whom I cooperated, everyone was very helpful at every stage of buying my dream home.

Excellent from start to finish , from valuation to after sale care,
The staff carnt do enough to help you sell your property, they even helped our buyers,
They truly deserve a gold star award
I would recommend everyone to try there amazing service

Always friendly and helpful staff. All staff are very competent and experienced- nothing is too much trouble. Compared with our experiences with other estate agents in the past , it is refreshing to have such a pleasant experience. Very happy with their professionalism and care of their clients.

Very professional and knowledgeable. Extremely polite and friendly staff . Highly recommended service

Really friendly and professional team who communicated well and kept my purchase on track

All staff from the first day were willing and very happy to give their time and listen to and answer any questions and give valued advice. All staff very friendly and welcoming. Would recommend your company to anyone thinking of selling their property. As elderly people this made for a more relaxed happy experience.

I found all the staff very helpful and responded promptly to my emails, professionally and courteously.

if I was to ever move again I would use Pygott and Crone to market my property.

The service I received from everyone at pygott and crone was exemplary! This is how a top rate estate agents should be run . Big thanks to Fraser and Tom and all in the Grimsby office who ensured my house sale ran smoothly and efficiently.

The service from Pygott & Crone was excellent. I was informed about my sale every step of the way. Particular credit should go to Fiona Hodgkiss who really went out of her way to complete my sale and stayed in touch with me at all times.

I liked the online feedback, and pie chart. Everyone I have dealt with has been very friendly.

Kept in touch. Tried to move things on

Nice and quick and very efficient

Great service from day 1

Very professional and efficient service.

Already have used again

Would recomend . With you every step of the way

You did what Mundys could not do .. well done 🤪

Brilliant Service, Kept informed all the time and helped chase areas that was slow in the chain , Always someone on the end of the phone if needed, Highly recommend , And a big thanks to Guy who has stayed in touch through the process

My experience has been Amazing with the service that Pygotte and Crone has given me.Friendly,always in contact every step of the way with the sale of my property. They went out of their way to help in anything they could do for you. Would recommend this agent and the staff to everyone in the future .ABig Thankyou to Guy whos carried me through this big step in my life.

I found Pygott and Crone to be very rude and not very business like. Would not recommend them to anyone!

The team at Pygott and Crone were very efficient from the start. The valuation was honest and achievable and the photos were excellent. The staff at both Holbeach and Spalding have been friendly and helpful – nothing being too much trouble.

Pretty poor considering their charges. During the rental period of my property I had to constantly prompt them for information. Often when I got the information is was lacking content and accuracy. I also sold my house with P&C – slightly better but expensive compared to some of the online estate agents.

From the initial contact with Simon at Pygott & Crone, we knew that they were a company we could trust with marketing and selling our home. All the staff we have spoken to there have been professional, knowledgeable and understanding. Moving house is a stressful time but Pygott & Crone made the whole process easier. Tracy, our sales progressor has been outstanding. Nothing was too much trouble for her, she took the pressure of out things for us, we knew she was dealing with everything for us. We would not hesitate to recommend Pygott & Crone.

The limited contact I had with Pygott & Crone proved to be very worthwhile and helpful. Their staff always acted professionally and were eager to help to get the property sold in a timely manner.

This is the second property that Pygott and Crone have sold for me in the past two years. I wouldn’t hesitate to recommend them. Their valuations were spot on, just right to gain viewings but also to obtain the best selling price – their knowledge of the market was far better than other local agents. They handled all the viewings and kept me updated throughout. Couldn’t fault them in any way.

I have always found the team (especially Thomas) very helpful and professional.

Excellent communication and contact throughout the sale

This agent was very helpful from the moment we spoke on the phone until completion of our purchase. All the staff we had dealings with were both professional and polite, offering extra help as we were moving from Essex and had no knowledge of the area. They were helpful and accommodating on our viewings. Hopefully we wont be moving again soon but if we were we wouldn’t hesitate to use Pygott and Crone again. An excellent Estate Agents!

All ok

Brilliant!

Everyone we dealt with was very professional. They were very prompt at getting the house on the market and then with dealing with any queries etc. We have just exchanged contracts 4wks and 3 days after putting the house on the market and will exchange within a further 2 weeks. It couldnt have gone better. Thank you

Would highly recommend these estate agents, very professional and helpful

They did exactly what I would expect an estate agent to do

Very professional, unfortunately we had a few issues during the sale of our house but they was very good at keeping me informed, chasing solicitors and pushing for things to happen as quickly as possible. Very friendly staff, always happy to help.

Good communication and updates throughout

Very efficient and professional. A totally smooth experience from start to finish.

As a first time buyer I found Pygott & Crone to be really helpful throughout. Big thanks to Guy & Tom for answering all 100 million of my calls and nothing was ever too much trouble.

Very good service. Staff couldnt be more helpful especially Fiona and Guy at cleethorpes branch who helped with alot of information when needed.

I am very happy with the work that they have done. unfortunately the solicitors that they use let them down.

Brilliant team, let down by other agents, these guys picked up the pieces , sold the property quickly and kept in touch constantly. Highly recommended and thank you

Everyone really friendly and willing to help. Always knowledgeable and to answer my questions. Always felt at ease in the office and with the agents who came to the house. Very understanding regarding fitting viewings in around my working hours.
Communication throughout the process very good, and always responded to my emailed/calls.

Excellent service throughout the whole buying process. All queries answered rapidly and helpfully. Highly recommended.

Brilliant staff,always helpful and keep one informed at all stages.
In the last 15 years they have never let us down.
Congratulations to Ian Pygott for employ a great team of professionals

Always very helpful. Kept me up-to-date with progress all the time and were very reassuring and sympathetic when the bottom of the chain was holding up completion. Everyone in the Spalding office always very friendly and answered any queries. Simon went the extra mile to help keep everything in the garden looking good. What service!

Fantastic service as a buyer nothing was to much trouble and kept me informed at every stage.

All staff helpful and friendly and nothing was too much trouble.
We used them twenty years ago on our first buy and sell and now this time.
They were very good then and are now excellent.

Extremely helpful, Suzanne was always at the other end of the phone if ever had any questions. Would definitely recommend to a friend

From the moment we contacted Pygott and Crone and Dan came round to value the house, everything went smoothly.
Dan fully explained the processes to us as this was the first house move we were making and were a little apprehensive.
Once the house hit the market we were kept updated regularly by Fiona and Guy and the viewings came flooding in.
We sold our house quickly and at a price we wanted to achieve.
I don’t plan on moving again but if I did I wouldn’t hesitate in using the services of Pygott and Crone again.

They handled the sale of our house in a very impressive manner.
Prompt service, professional in all areas and a helpful friendly team.

Full marks

Thanks for managing things so well – including the keys etc – for me at a distance.

From start to finish my selling agent guy kept me updated on a very regular basis and was always friendly and efficient with any questions I had I would highly recommend Pygott & crone and would certainly use them myself if I was ever to consider selling in the near future

‘Guy’ who was sorting out the purchase for me was very helpful and friendly!

We had a very positive experience usi g Pygott & Crone. They were friendly and professional and kept us informed at all times. Also they offered sensible advice and reassurance when things were going wrong. We wouldn’t hesitate to recommend them in the future.

Suzanne was very helpful and efficient and I would recommend the service of this agent

Always kept me informed about the progress of the purchase and very helpful with issues that came about.

All the self-aggrandising were welcoming and willing to answer the most inane questions on areas that I could not get my head round. They also make a pretty good cup of coffee!

from start to finish all work done was first class, a special thankyou to guy in Cleethorpes without his help things would have been very stressful we would recommend your company many thanks sincerely vi keylock

Thought service was exceptional. Guy who sorted our sale was brilliant & the rest of the staff in the grimsby office were superb. Phoning & letting you know of any developments in the sale

Very good and efficient communiactions. I had my house for sale with a altetnative estate agent for over 6mths, Pygott & Crone sold my house within a month of going onto the market. We’ll done.

From the exceptional calibre of photographs and marketing brochure, the high standard of service and communication throughout, to the swift organisation of completion….Pygott and Crone excelled in all aspects. I would highly recommended them to handle any property needs.

Friendly & honest with a very personal touch

They were fine we had some issues with various people up the chain but Pygott & Crone did everything they could to help to resolve these.

On entering our house it was in a dirty state left bye the previous owners the wall mounted television was just ripped off leaving huge holes in kitchen area …just one example ….poor very poor in in fact horrible all round .
We left a rented house to move into our new house this was rented of Pygott & Crone ….yet again we are in the middle of a bad experience with your staff trying to remove as much of our deposit as you possible can ! So all round your performance in a disgrace am sad to say 😰

Guy worked very hard to chase up things to help the sale go through.

Very helpful.

Communication throughout the process was outstanding. Friendly and approachable team.
Legal jargon was explained in simple terms at all times to ensure understanding which helped greatly

Very well organised staff
I had quite a few problems with my buying ,but the staff went the extra mile to sort out for us
Always passed on messages , and always very prompt at getting back to us with the outcome
We would like to thank Caroline for all her help

Excellent service, no hassle, efficient and courteous staff. Would definitely use again and recommend to anyone selling a property. Competitive sales fee.
Well done and thank you to everyone at Pygott & Crone.

Would thoroughly recommend to anybody. They enhanced the experience throughout the whole buying process with their knowledge and understanding, always acting in a professional manner.

Very friendly and attentive. Provided lots of useful and anecdotal information about the area we were moving to and dealt with all our queries promptly.

All good. Recommended. Ian was very professional and provided an excellent service

We found it difficult speaking to different people each time we had viewings.
Online feedback and a summary of viewings etc was very helpful.
Some gaps in communication and was only given advice on how to make our property more saleable once we asked.
However, initial meeting and signing up with Adam was easy and he was very helpful throughout the process with quick replys to emails and phone calls.
Sue also very helpful towards end of process with keeping us informed of plan via solicitors etc x
We just felt the middle part of the process could have had better communication and advise.

Good to begin with on initial setup. I was kept updated regularly, although interest was high, viewings were low.

Regular updates and feedback is imperative! Especially property security! I live in the United States and have no quick means of access back to my property. Towards the end of the sales process, the buyer of my property requested that all windows and heating be checked as a result of the recent bad weather. My question would be: Surely, as my property selling representives it should my the estate agent’s (Pygott & Crone) responsibility to ensure on every visit that the property is secure and in a good condition prior to leaving as they are acting on my behalf to sell the property for me. I was not impressed when I found out from my conveyanciny solictor that the buyer had requested that we perform these checks. Taking into consideration that I did not have anyone local to assist in these checks.

Overall I would rate the process and Pygott & Crone as OK.

With special exceptions to Kathy Ball from the Horncastle office, who was absolutely fantastic. She was very personable, informative and straight talking which I really liked! She is a credit to Pygott & Crone!
Thank you Kathy!

Very professional, always go the extra mile.
Keep you updated
Excellent service and team
Would use again

Excellent service and professionalism

Guy has been brilliant at keeping us updated every step of the way. He has liased with everyone involved and we have felt that our interests were always looked after.
Jess was great at negotiating the sale also.

Lewis Brooks was excellent from the first meeting/valuation and Maria was extremely professional and helped with any issue I had

Very pleased with staff at Spalding branch. Always very pleasant and helpful keeping me updated every step of the way.

Brilliant from start to finish, every member of the team that worked on our sale was super helpful, nothing was too much trouble

Brilliant service from start to finish. Very efficient with great use of technology.

Manager Jason did good job in terms of providing detailed information and negotiating on our behalf and can’t complain about his level of service. However Stonebow law services were up sold to us and they by far are the worst solicitors I have had misfortune to be involved with. No one covering staff holidays and sick has led to move being delayed by weeks. Lastly the aftercare provided by Pygott was poor, house we were purchasing from your move and they were chasing our solicitors, house that purchasing solicitors were chased etc. Your moves after care was fantastic and without a doubt helped us to speed up the process unlike Pygott after care staff.

Maria was really thorough and extremely helpful throughout the drawn out process we endured. She always got back to me when she said she would and kept me well informed all the time.

We had a cash buyer who wanted to move quickly ….. He didn’t even have a survey ……we were told by P&G that if we used stonebow law as solicitors the process would be very quick and seemless because they use them all the time ….. So we chose them as did the buyer.
The process took almost 4 months and was not a pleasant experience for either party but ultimately it reflects badly on you because you recommended them.

I found the staff at P&G excellent at all times including the fact that unlike all other estate agents in the area they valued the property accurately and achieved the price somewhat 20k above all others.

I would use P&G again but not stonebow law.

Jack was always keeping us informed every step of the way and worked hard to get us a sale. At the same time we were selling another house and using an estate agent in the South who werent a patch on the service we got from Pygott and crone

The service and support given by everyone especially Guy was fantastic, we would of given up without the help we got.Thanks to all.Chris and Pete Teanby

Their contact and service was second to none
They kept me informed of every detail during all visits

I am a widow, living alone and I was given every care and consideration from start to finish. All members of staff, especially Simon, Charlene and Tracey, kept me informed and guided me through what was at times a very trying experience,
completely out of our control. I can cannot thank them enough.
I would recommend Pygott and Crone Estate Agents.

First class service from the whole team. Buying and selling is never easy, but Pygott & Crone helped my family relocate with ease and efficiency. They were able to offer local knowledge and always there to answer any questions we had.

Highly recommended. Excellent service from start to finish very friendly and approachable team. Special thanks to Tracy at the Spalding branch for all the help she gave. Nothing was too much trouble and we were kept informed at all times.

Highly recommended. Excellent service from start to finish. Acceptable offer within a few days of house going on the market. Sale progressed quickly and efficiently and the team kept us informed at all times.

The agent at the beginning informed me that one of the team would show potential buyers around the property to potential buyers but on each occasion there was no agent available.
Once the sale progressed to an offer my details were given to P&C’s Solicitor sister company who were instructed to proceed with me sale and given personal details. (not by me )
The sales person, Sue not only didn’t call me back on 4 occasions but then proceeded to belittle me to my solicitor on a matter that was actually out of my hands. To top it off I got a courtesy call on the final day regarding the keys but the information provided was ignored and yet again no call back. Sue finally called after I let rip on a Receptionist ( I did apologise to her as she was the only person who has shown any professionalism) but sadly Sue could not give a **** and even said that she was upstairs in the office and it was the staff downstairs, heavens forbid she send a en email to the team downstairs or even venture down to talk to the team. Not only could she not care less but did not even take responsibility but blame poor communication at the business. I would never recommend P&G! I paid over 3k to be ignored, bad mouthed and have my details passed to a 3rs party. Disgusting !

The only person to show any professionalism to me was the Receptionsist at the Hykham office.

Very efficient, good communications, realistic opinions

Excellent service.Special praise for Tracy at the Spalding office who’s help was invaluable when the chain stalled.

I would just like to say the Pygott team in Grimsby were fantastic … made selling my house as less stressful as could be .. even when there was a hiccup with my sale falling through they was straight on the case with my interest at heart.
I was on the fence before as they was charging 1.5% but it was worth the extra money because the work these guys do behind the scenes was great!

Big thanks to Guy Moore his peoples skills are second to none and a credit to the company I’ll be using you guys again if I ever move on to a bigger and better house.

Really thanks to everyone else in the team and dave jolly and Caroline you made the mortgage side great too.

Feel like I’m giving a speach at the oscars so I’ll wrap it up now , so long farewell..

UTB 🏆🥇

Good service well looked after

Excellent service throughout selling and buying kept informed all the way of how sale of home was going ,thank you all

From the day we had our house valued to the eventual sale we have been more than satisfied with the service.
We chose Pygott & Crone as we had good feedback from a friend that they had sold their property through them and were very happy with the service.
Secondly when we first put our property on the market my wife put her property up for sale at the same time. Pygott & Crone sold both properties in a very short period of time at a reduced fee as we were selling two properties. We achieved the asking price for both but at the time we decided we were going to stay where we live at present.
Due to circumstances we didn’t know at the time we decided to put our property back on the market and because of the service we previously had had decided to choose Pygott & Crone again.
Although it has taken longer to sell our house the service we’ve received has been excellent, from admin staff through to the Manager Jason whom we can’t thank enough for the help and advice he has given us throughout the process.

The service I received from all the staff at Pygott and Crone during my recent house sale and purchase was absolutely first class. I was kept informed and updated regularly and was impressed by the professional way all the negotiations and transactions were carried out. I would not hesitate in recommending their services.

We would like to thank Pygott & Crone for all their help buying our new home. Lewis is a charming and an extremely helpful guy.
Our biggest thanks goes to Maria who was quite frankly amazing! She held our hand the whole way through. She was so supportive and went above and beyond to get us our exchange before Xmas. We cant thank you guys enough and will most certainly suggest Pygott and Crone if you are buying or selling your home. Thanks so much guys! 5* experience.

Very good service, always kept us informed on the process of selling our house.

I would most definitely recommend Pygott & Crone again. From start to finish we always felt like knothing was too much trouble. The whole process of selling was so easy and the team answered every question we had no matter how silly. It’s a very stressful time buying/selling but the team at Pygott put us at ease throughout. Massive thankyou to Dave Gardner, Jess Tilston, Beth Hewson and all the team who were involved with our buying/selling process.

Excellent service, property sold really quickly, kept informed and tranaction went through smoothly and quickly. Perfect. Would use again.

Excellent customer service from initial contact through to completion day. I would especially like to recognise Nicky and Tracey at the Spalding branch for their professional manner in all matters and the fact that they are genuinely really nice people to deal with.

The house was sold within 2 months so not a lot of contact overall, but grateful for all the friendly help and advice as and when needed, and crucially for securing a good price.

Many thanks.

You did well as the seller was in no rush and the goal posts kept moving. Thank you

We found Pygott and Crone to be distinctly average, having to deal with so many different people is frustrating as you have to repeat yourself many times.
We were given contradicting feedback from Pygott’s, to what buyers and potential buyers actually gave.
We were only told of a potential buyer who was prepared to offer a much higher price, a number of weeks after their potential offer.
We dealt with Noni Hammond following accepting an offer on our property, we feel she was somewhat unprofessional and disclosed information to our buyers that potentially affected our sale. The sale fell through a few days before completion, we feel, her close friendship with our buyers got in the way of her job.

The were very helpful and polite

Dreadful, never returned calls, certainly wouldn’t advise using these to sell a house.

Initial photos were poor and had to chase feedback following viewings on several occasions. Service improved when sale happened. Overall ok service for average price.

Huge thanks to Steve and Francesca at Pygott & Crone for helping us get our dream house. As the buyer yhey worked tirelessly for us to get the deal done quickly and efficiently, and helped deal with solicitors and the chain. I would highly recommend them for there work, professionalism, dedication and attitude.

Very good

it was quick and excellent service.very happy to recommend.

Outstanding service and attention to detail – always available, friendly and reliable. Will definitely recommend.
Thank you!

Thoroughly professional service. Realistic valuation of our property which helped for a speedy sale .Always felt someone was there for you 24/7 almost if you had a query or concern
Highly recommended from me -a friendly ,honest and no-nonsense approach from all we came into contact with

Overall the service was good however there were instances where requests were unanswered and e mails ignored. Had to chase them up.

The gentleman accompanying us on our initial viewing of our new property was professional, courteous and friendly.
Our second viewing was arranged promptly and efficiently and subsequent communications were dealt with quickly in the main.

I liked the escorted visits where P & C representative showed the viewers around my property while I was out.

We just bought our first property and we were really lucky to deal with Pygott Crone . From day one Charlene was really friendly and helpful and she was the one who find our dream home. She helped us by calling the owners very last minute without any appointment in front. It was amazing ,and we really appreciated Charlene ‘s hard work. Maria is the other brilliant agent who helped us to the very end. She was always very happy to answer all our questions ,and she did informed us every second day if any progress or changes has been made. Me and my husband are very pleased with Pygott Crone professional work, and will be more than happy to use their services again and we will always recommend them to our friends.
Mrs T Toteva

Very organised and helpful every step of the way, even in the difficult times the service and guidance was brilliant.

Gave honest valuation and provided conveyacine in local branch

They were very helpful when closing the deal, but there could have been more contact after that.

Honest and straight forward advice was given at all stages, with regular informative updates. Professional at all times, from the initial visit to my home through to answering queries when I called the office.

Excellent from start to finish! And good at keeping in touch at every stage

I would definitely recommend Pygott and Crone who made the whole process a lot less stressful and kept me upto speed and updated with great communication in a timely manner. I would also like to place on record my thanks to the team particularly Tom Sanigar whose customer service was excellent which is an absolute credit to the company. With best regards and thanks Rob Cartwright.

Always polite and helpful always answered my queries and followed up with a return call keeping me well informed of the sale progress.

they crack on with the job,

Great service. We’re kept informed through to the final stages of our purchase by the friendly staff

All the staff at Holbeach office were exceptionally helpful and friendly, from viewing to receiving the keys in just 4 weeks, it was a pleasure to deal with them.

Good customer interaction but they were going to make money out of it

The service, from the initial contact by Jamie Aspland right through to exchange of contracts has been brilliant. All the staff are very friendly and Caroline has been keeping us informed at all times and has responded very quickly to any of our questions. Thank you all.

£336 in removal company waiting fees due to Pygott & Crone’s tame solicitors Stonebow Law not being capable of interrogating the right bank account to check that monies had transferred on our purchase. Five hours of waiting for the keys to our property due to this error. Lucky that the staff at Pygott & Crone staff in Lincoln were so friendly else it would have been 0 stars!

Great at identifying specific potential buyers relevant to the property & negotiating a price. Fantastic follow up through to exchange to ensure total chain is managed & brought along a successful outcome even in challenging circumstances.

Very professional and organised. Also, excellent communication.

Everyone we came into contact with at the Boston branch was very professional, helpful and polite at all times. We could not have asked for a better Estate Agent. We would recommend them to anybody and certainly utilise their services if we move again. Maria, particularily, was extremely courteous every time we spoke and was very efficient in progressing our sale.

I would highly recommend Pygott & Crone. The staff were respectful, knowledgeable and very helpful. From the beginning we were told about suitable properties and kept fully informed on the progress of our purchase at all times. Questions were answered quickly and accurately.

Easy Sale all organised and undertaken by Pygott and Crone

Occasional delay in getting information requested (repeated phone calls)
No update re progress unless I made contact

For sale sign erected at 11.00am on a Friday. Received a call at 3.00pm asking if we could accept a viewing at 7.00pm. Had call next day with offer. Turned down the offer but then offered a better price and sold to first time viewer. All staff fantastic and helpful, explained the process and reasons for delays.

I was impressed with the presentation that Luke gave when he came to value the property. Not only did he give his opinion of the value but he provided printed details of relevant sales and also comparable properties currently on the market. He was clearly conversant with the market and exuded confidence in his ability to find a purchaser.

The photographer went to a lot of trouble to ensure that he presented the property in the best possible way and I was totally satisfied with the sales particulars that were produced.

As the property was vacant Pygott and Crone conducted all the viewings and also provided advice on the offers that were made.

The asking price was achieved and I was satisfied that the property had not been undervalued. The time period from placing the property on the market to completion was three months.

We have found staff to be extremely helpful and friendly and have made what can be stressful much less so with help from Offer to exchange

They were very helpful especially Kathy.

Pygott and Crone’s staff and service were excellent throughout.

They are one of the few agents who actively contacted me when a suitable property came on the market – most agents said they would do this, but never did.
Helped to ensure things progressed smoothly, and contacted me promptly when things went wrong (not their fault)with the first property I tried to buy

Very good service , always kept informed throughout my sale/purchase , very friendly helpful staff.

To be fair I can’t really fault my experience with Pygott & Crone, they did everything you would hope as a customer. Staff are very competent and proactive and their communication is excellent.

There is no getting away from the fact that all Estate Agents are expensive – but my property sold very quickly and they were supportive throughout. I would have no hesitation in recommending them to friends and family.

Steve, Jamie and especially Fran have been helpful and always contactable the other end of phone or email whenever I needed anything! Credit to Pygots 🙂 great team!

Both Suzanne and Kirsty have been absolutely fantastic. They’ve supported me through what has not been the easiest sale, and Suzanne has got us through to completion with skill, a good deal of compassion and patience! Genuinely the best sale process I’ve ever experienced your professionalism should be absolutely commended. I would recommend you to everyone. Thank you 😊

After having a nightmare with another agent, and really feeling like we were never going to be able to move on from our property, we had lost all hope of selling. we were with our other agents for 8 months with hardly any interest. Within 2 weeks of being on the market with Pygott and Crone we had more viewings than we had ever had and we managed to secure a buyer. A team of truly professional staff with excellent communication, and real understanding of how this process can be stressful. However they take all the stress away and I felt like I was dealing with people who really knew what they were talking about. I wish I had chosen them from the start, and If I still lived close to them, I would never consider using anyone else. Thank you so much.

BEWARE
I can unreservedly say do not use this company!
Whilst initial contact was good, after three months it was obvious that my listing was no longer a priority. I was regularly calling four times to get a response and was then constantly stalled. It turns out that the other people in our chain also received the same treatment. It feels like our house sold despite these agents rather than because of them.
If I could have given zero stars I would have

A smooth sale.

Excellent Good marketing and excellent support throughout the process.

Very pleased with the service. Always helpful

They were very helpful and patient when things got difficult with our buyer which lead to a longer than expected wait for our vendor in Grantham.

The team at Pygott & Crone were lovely and professional, however, there were many occasions where I had to constantly chase certain members of staff. Many times I would call a member of the team for an update and it was very frustrating that they never seemed to have any idea what was going on with my case. I was also disappointed with the lack of viewings that pygott and crone arranged within the first couple of months of the property being on the market.
Pygott & Crone are a good reputable firm in the local area but I was disappointed with their overall level of service.

Very friendly and efficient – kept me in the picture with regular feedback on progress throughout the viewing and sale process.

A very good team at Boston P & G. Good at chasing outstanding items for a timely completion date.

Really helpful with any questions I have had polite and I have felt I made the right choice to go with these

Good advertising, informative website with easy access in regard to selling a property. Issue with viewers not being told essential information despite being asked to. Overall pretty happy.

Initial service was excellent. Good contact with valuier and staff when taking photos and advertising on rightmove. Also quick to set up appointments even chasing up previous contacts to view property as property was being marketed. Negotiatior was very quick to encourage us to take a much lower offer than the asking price and we had to insist that we wanted to push for a higher price, which we got. Also once we accepted an offer it was difficult to get in touch with our contact at pygott. We also had to chase the agent for information about the progress of the sale. Very rarely did the agent contact us to update us.

One of your associates at a different branch was appauling . The vendor made a complaint . I heard no feedback at all .

Yes I would use these again. They kept me up to date on all viewing until the agreed sale. Could not ask for anymore. If you want a excellent estate agents then Pygott & Crone are the one. Well done Pygott & Crone will recommend you to friends and family

Very proactive

Good service all the staff is helpful and friendly

When I saw a house on the website that I wanted to look round, Jess organised a viewing for me not half an hour later on that same day. The man who showed me round was very pleasant, helpful and not overbearing and all dealings I have had with Jess and the others in the office have been fantastic. Everyone has been so helpful and cheerful and the whole experience with Pygott and Crone has been great. If I were to buy or sell a house in the future, I would 100% go to you again. Thanks so much.

I felt the service on the whole was poor.Every time you telephoned to speak to someone you were told straight away they were on the phone and they would phone back .There was no return call even if you said it was urgent.I find that extremely rude.

Since January 2018 I have been in contact with the Horncastle branch, where it was my great fortune to find Kathy Ball. We live in France and our house was for sale when I decided to do some research for the type of property we would like to buy in UK. We had narrowed our search area down to Lincolnshire or Shropshire and had a “wish list” of features we wanted, which I explained to Kathy. She took it all on board and sent us the “best match” available whenever it came onto the market and not, as a lot of other estate agents did, which was anything remotely attractive in our price range and usually a waste of time! Months went buy and it wasn’t until July that we sold our French house but Kathy’s patience was inexhaustible throughout. Unfortunately, over these many months we had a lot of health problems and many times, when we had planned to come to UK to view, we had to cancel at the last minute, but Kathy never gave up on us. Finally, on August 22nd, the day before I was due to go back into hospital, she sent details of what she knew was our dream home! How well she knew us and what we were looking for! Fortunately, my sister in law lives about 40 minutes away and she did the viewing on our behalf the same afternoon, reported back to us straight away and we made an offer that was accepted the same day. Well done Kathy – a property sold on the first day it was on the market, all because she knew her clients.
I don’t think you pass this information on to the estate agent, but I would appreciate it if you could on this occasion as Kathy was marvellous, as has been Caroline Hurst, the Sales Progressor, ever since. Well done to Pygott and Crone to have staff with such a caring and professional approach.

They found a buyer straight away 100% effort on finding them. They kept us informed all the time with the progress of the sale. We would have no trouble recommended them to family or friends. Thank you very much for all the help.

Friendly, reliable staff, willing to help and make a great cuppa, would recommend.

Great…simples…no fuss let’s just do the deal

From start to finish a top class, professional service. Friendly staff who kept us up to date with the process of selling our house.

Would recommend them every time.

Everybody from reception to Margaret to Caroline to Ian were so helpful and polite and courteous well done. ( a lot better than some of the dealings we have had to encounter with some estate agents recently. )

pretty good service although the solicitors took ages to do their part of the transaction

Way better service than other estate agents, they are completely on the ball. Their recommended conveyancers, Stonebow Law, were fantastic. The tracking system was a great addition, so you can always see what stage you are at, and it was always easy to send and receive messages. Would recommend Pygott & Crone 100%. A bit more expensive, but they deliver.

Everyone that I’ve dealt with at Sleaford branch provided an excellent service from start to finish. Every query was dealt with promptly and fully. I found all the staff to be reassuring, supportive, knowledgeable and professional.

Solid follow up but not up to high service standards and speedy follow ups I’m used to in America. Perhaps not a fair comparison, but my comment

Excellent attention to detail. Friendly helpful service.

Kathy Ball was excellent – professional and charming. Helpful right through to hand over. Made the process bearable!

Ben got us our price and was an awesome negotiator

Both Kathy and Ben were a pleasure to deal with. Kathy in particular keeping us informed and was supportive when our first buyer pulled out.
Would be happy to recommend their agency.

They were so very friendly and extremely helpful nothing was to much bother . Hats off to them here,,here. Yes if need be we will have them again .

Very professional service. Excellent staff. Quick feedback on all viewings.

no problems all the way down the line,staff were excellent.

Excellent service, up-to-date phone calls when ever there was a change. Very professional and friendly tgroughout

Although not acting for us (we were buying), P & G maintained a professional, helpful and inclusive relationship throughout the process. Specifically, we would like to mention the initial role played by Charlene Fuller in the negotiations, and later the advice, help and effort of Tracy Earth to move the purchase on. Not everything went to plan, but in the end Tracy pulled us over the line. Well done everyone.

Just great! We thoroughly recommend this Estate Agent. Staff are friendly yet very professional. We can’t praise them highly enough!

Estate Agents who care about people too. It has been a pleasure to deal with them. All staff were friendly and efficient. We had viewings from the moment we signed up and they stayed in contact with us on every step of the journey. Particular reference must be made to Jonathan, and also to Michael. Michael went above and beyond at times and was always treasuring. Both young men are an asset to pygott and crone.

Excellent personalised service, patience and perseverance, professional at all times.

Buying my first home and all the team at the Grimsby branch was helpful and friendly to deal with, would definately recommend them to all my family and friends!

Brilliant service all the way through our sale and buying experience. Couldn’t of asked for a better estate agent, always there when we had an enquiry with a great friendly service. Kept us up to date with everything that was going on. We used Debbie the mortgage advisor in store and she was amazing, nothing was ever to much and she found us a great deal. Special thanks to Dave that helped find us our dream home. Thank you all for for making our move as stress free as possible.

Exchange went well without no fuss and as to plan. Would use them again if needed.

They were very helpful and kept in touch throughout the process.

Very good service, always giving feedback.

Very helpful and caring people Thank you

Did not have a lot of contact. The follow up visits were very hasty and delay viewing prior to exchange affected the date.

The local office were available to help at every step of the way. In particular Daniel went above and beyond. Because of this I would use Pygott & Crone in the future and recommend them to friends.

Thank you for keeping us informed on the progress of our sale

Always helpful and dealt with issues quickly. A friendly and professional team.

Service very good really helpful staff

The staff at Pygott & Crone, both at the Lincoln and North Hykeham branches, were very helpful throughout the purchase process. Even near the end of the process when timescales were becoming a little compressed they recommended a removals firm when our first and second removals firms couldn’t fit us in on our third and final completion date.

Excellent communication – Carolyn and Margaret at the Sleaford office were particularly helpful.

Very professional and hard working staff , who made a stressful sale , much easier with their regular updates. I would especially like to thank Stephen Ashton who went out of his way to help us when the buyers solicitors were not keeping us informed.
I would not hestitate in selling another house through the Lincoln Branch. Thank you everyone , very good work

Marketed the property extremely wel, thorough, proffesional and courteous.

First class service from start
To Finish. The photos really showed the property off very well
Thank you