About Us

About Us

Our mission statement

To provide unrivalled, honest and trusted advice whilst continually exceeding the expectations of our clients.

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Choosing which estate agent to use to sell your house is an important decision to make. Your estate agent should be working to obtain you the best price for your house from the best buyer, and provide you with a high level of customer service. On this page you can find out more about your local estate agent Pygott & Crone and how we meet all of these conditions.

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Best Agent in the East Midlands Region

The annual prize gives the winning Relocation Agent Network member the title of ‘Best Agent in the East Midlands Region’ and is awarded on a number of strict criteria including customer satisfaction and a proven record of helping relocating buyers move in and out of the local area as well as their overall support to Relocation Agent Network and its members.

We are delighted to have received this award, which names us the best agent in the region. Not only does it show our customers that we are one of the area’s leading agents, but it rewards all the Pygott & Crone team for their hard work and commitment over the last 12 months.

We also go forward into 2020 once again a member of the prestigious Platinum League.

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Multiple gold awards won at the Negotiator Awards

2019 was a very successful year for us, and this was recognised at the annual Negotiator Awards, the property event of the year. We were shortlisted in four categories and achieved three gold awards: the Community Champion of the Year, the Website of the Year, and the East & West Midlands Estate Agency of the Year. and silver for Estate Agency of the Year (5-9 branches).

The annual Negotiator Awards are considered the most prestigious awards in the world of estate agency and lettings as they cover the whole of the United Kingdom, and receive many entries from agents up and down the country.

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Customer Service

Pygott & Crone’s customer service team are here to help you every step of the way. Once you have initially instructed us to sell your property they will contact you to ensure that you are happy with the service provided; and again upon completion of your sale they will review the performance of our estate agency team.

All of our clients are given a dedicated valuer and negotiator to oversee the sale of their property. Once a sale is achieved our dedicated sales progressors will assist you through the legal transaction to completion.

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Trusted Service Award

We were awarded the Feefo Platinum Trusted Service award for 2020, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. It is awarded to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

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